Feature-rich call recording tool that enables an organisation to improve its customer service. The browser-based interface allows managerial staff and supervisors to review actual telephonic conversations. Voice logs helps in resolving customer grievances and disputes. Voice Loggers also provides complete call details for each and every call.
Automation in all the inbound and outbound calls happening in an organisation helps to manage call center peak loads through effective call handling, call distribution, call recording, conferencing, outbound dialling and many more. Implementing the Call Center Solutions helps to smoothly manage the call traffic up to a considerable extent.
View DetailsUsing IVR Solutions, interact in a professional manner and offer exceptional customer service while on inbound calls, outbound calls or other social interactions. We can provide the right IVR technology and solution - from basic to sophisticated depending on your needs to make your contact center operation more productive, interactive and profitable.
View DetailsCost-effective FXO, FXS, ISDN PRI Gateways can be utilised to connect analog/digital phone trunks/extensions to a VoIP System and PBX. These Gateways connects one or more lines of a traditional PBX to VoIP telephone system and translates the analog phone signal to VoIP call. GSM gateways are also available.
Most effective software which enables to compute the telecom expense and to efficiently prepare telecom budget. The software enables to ensure operational efficiency, efficient resource utilisation and continued profitability. Implement the Call Accounting Software to effectively manage telecom expenditure.
Telephony cards are the essential hardware components of telephone systems that integrate with computers. The PCI/PCIe compliant card is a hardware that connects computers directly to legacy phone lines, phones and PBX. Many speech-enabled applications, VAS and CTI solutions can be deployed easily with reduced cost and time.
